Steven and the rest of the reception staff were amazingly helpful when my brother had a medical emergency. Special thanks to Steven for calling the ambulance and translating for us. Thank you so much. I wish we had a chance to stay longer because the hotel was very nice, clean, comfortable rooms, couldn't ask for better service.
Lee
april 2024
Location & Breakfast .. sufficient European selection.
Clive
september 2023
Loved this hotel, so much, the front desk staff were amazing when my brother had a medical emergency, Steven was especially helpful calling an ambulance and translating for the paramedics, that guy deserves a raise for his dedication to customer service. Thank you Steven.
Lee
april 2024
Bed and rooms comfortable in Susukino . Good breakfast but limited western choice. Stayed twice over 3 weeks and stored my ski gear while travelling to Thailand and return.
Christopher
april 2024
Great staff services on checkin and checkout, 2 free bottled water per day, nice room conditions, affordable room rate, walking distance to Susukino, central Sapporo
In
mars 2024
Arrived by motorbike with a friend but there was no parking in the hotel. However, the staff was very helpful in helping us find the nearest parking spots and their respective fees. Stayed for only a night, and room was very comfortable and clean.
Abid
september 2023
Exceptional service, the Front Door Chief Kenichi made me feel like this was a 5 star hotel, some of the best service Ive ever received. Good location close to all the action of Sapporo.
Richard
mai 2023
Staff were very friendly and helpful. It is close to some good restaurants and a short walk from the Susukino subway station.
Shanti
august 2022
Close to the center of city and main sightseeing spots, comfortable, 10th floor perfectly quiet, very nice and helpful staff
Shabalina
august 2021
a great facility with wonderful staff members, clefor a great price in high season.an and comfortable rooms , good quality amenities and services、
Claudio
august 2022